Shipping Policy

At Spirit Kingdom, we aim to process and dispatch orders as quickly as possible. We currently deliver throughout the United Kingdom using Royal Mail tracked delivery services.

In-Stock Items

In-stock orders are usually processed and dispatched within 1–2 working days after payment has been received.

Orders placed after 1 pm, on weekends or bank holidays will normally be processed from the next working day.

During particularly busy periods, dispatch may take slightly longer.

Once your order has been dispatched, you'll receive an email containing your tracking information.

Pre-Order Items

Pre-orders are dispatched once the product has been released, stock has arrived and any outstanding payments have been completed.

The estimated release month is displayed on each product page at the time of ordering and is also included in your order confirmation email.

Release dates are estimates provided by manufacturers or distributors and may change.

We'll aim to dispatch your pre-order as soon as possible after receiving the stock.

If you've paid a deposit, any outstanding balance must be paid before dispatch.

Delivery Options and Times

We currently offer the following UK delivery services:

• Royal Mail Tracked 48: Aims to deliver within 2–3 working days.

• Royal Mail Tracked 24: Aims to deliver the next working day.

These delivery aims apply across the UK, including England, Scotland, Wales and Northern Ireland. You don't need to request a separate delivery estimate based on your town or city.

Certain remote areas and postcodes may have longer delivery times.

Delivery times are calculated from the date of dispatch, not the date your order was placed.

Delivery charges and any available free-shipping options are displayed at checkout.

Please note that these are Royal Mail's standard delivery aims, not guaranteed delivery dates. Actual delivery times may vary depending on local conditions and service availability.

These estimates do not affect your statutory delivery rights.

Delivery Addresses

Customers are responsible for ensuring that their delivery address is accurate and complete before placing an order.

By placing an order, you confirm that the delivery address provided is correct and that you or a person authorised by you can receive parcels at that address.

Our standard delivery services do not require identification checks upon delivery. Parcels may be handed to an authorised recipient at the delivery address without identity verification.

Orders are dispatched to the address provided at checkout. If you notice an error, please contact us as soon as possible.

We cannot guarantee address changes once an order has entered fulfilment or been dispatched.

Missing Parcels and Delivery Issues

If your parcel is missing, has been delivered incorrectly or is marked as delivered but cannot be located, please submit a request through our Product & Delivery Claims Form.

We investigate delivery disputes using available tracking information, GPS confirmation and delivery photographs.

Where a parcel has been lost or incorrectly delivered by Royal Mail, we'll arrange an appropriate refund or replacement.

Where an incorrect address has been provided by the customer and Royal Mail confirms delivery to that address, refunds or replacements are not automatically issued. Claims will be assessed individually based on the available delivery evidence and applicable consumer rights.

Unsuccessful Deliveries and Returned Parcels

If Royal Mail is unable to deliver your parcel, it may be held for redelivery, collection or returned to us.

Where a parcel is returned to Spirit Kingdom, we can arrange redelivery or an appropriate refund.

Additional postage charges may apply where redelivery is required due to an incorrect or incomplete address provided at checkout.

Please use our Product & Delivery Claims Form if you need assistance.

Tracking Your Order

Once your order has been dispatched, you'll receive a dispatch confirmation email with your Royal Mail tracking details.

You can track your parcel directly through the Royal Mail website.

Please note that tracking information may take some time to update after dispatch.

Need Assistance?

If you have a question about your delivery or need to report a shipping problem, please use our Product & Delivery Claims Form.

For questions about products, release dates or availability, please use our General Enquiries Form.

Our dedicated forms are the quickest way to reach the appropriate team.

You can also contact us at support@spiritkingdom.co.uk, although direct email requests may take longer to process.