Contact information
Need help with an order, have a question about a product or want to get in touch? We're happy to help!
To make sure your enquiry reaches the right team, we recommend using our dedicated support options below.
Our Preferred Contact Methods
Returns & Cancellations
For returns, order cancellations and pre-order cancellations, please use our self-service portal in your account.
This is the quickest and easiest way to submit and manage your requests.
Manage Returns & Cancellations
Product & Delivery Claims
For damaged or defective products, missing parts, incorrect items, lost parcels or delivery issues, please use our dedicated claims form.
If you're requesting a return for a faulty or damaged product, please also submit a return request through your customer account where available.
Submit a Product & Delivery Claim
General Enquiries
For questions about product availability, upcoming releases, restocks or anything else, please use our General Enquiries Form.
Live Chat & Email
You can also contact us through the Chat button in the bottom-right corner of our website or by email at support@spiritkingdom.co.uk.
Please note that live chat is not always monitored in real time, and responses are not guaranteed to be instant.
If you're no longer online when we reply through chat, our response will be sent to your email address.
While we monitor both live chat and email, requests submitted through these channels may take longer to process than those received through our dedicated forms.
For the fastest assistance, we recommend using the relevant support option above.
Response Times
We aim to respond to enquiries within 3–5 working days, although this may take longer during busy periods.
Requests are reviewed as quickly as possible, and submitting multiple enquiries about the same issue may delay processing.
For returns and cancellations, eligibility is based on when your request is submitted, not when our team reviews it.
Business Contact Details
SPIRIT KINGDOM LTD, trading as Spirit Kingdom Collectibles
Business address: [INSERT GEOGRAPHICAL BUSINESS ADDRESS]
Email: support@spiritkingdom.co.uk
Website: https://spiritkingdom.co.uk
For further assistance, please visit our Help & Support Centre
Thank you for shopping at Spirit Kingdom!